Email Details and Support

When reporting an error, please ensure you have done the following:

You have checked your email settings (see below)
Your account name and password are entered correctly and in lower-case (Outlook Express: Look under "Tools" > "Accounts" > "Mail" then select an account and click "Properties")

We believe it is essential for any machine that is connecting to the internet to have reliable and up to date anti-virus software installed. Many of the problems encountered are due to a virus recieved on email infecting and preventing normal operation of the clients computer.

Email Settings:

Account name: As supplied with your first invoice
Password: As supplied

mail server (in/pop3): mail.headweb.net
mail server (out/smtp): smtp.headweb.net

If you have your own domain:

Account name: As supplied with your first invoice
Password: As supplied

mail server (in/pop3): mail.yourdomain
mail server (out/smtp): smtp.yourdomain

If for any reason you think your email may be down or there is a problem connecting to your email and you have checked your settings then please do not hesitate to call us immediately at any time on 0870 76 55 321.

When you telephone it will help to have the error message written down, and for you to be in front of your computer.

We are not happy unless you are happy with the your internet service.